• Concept Travel require a minimum of 24 hours notice of an online booking
• If you would like to book a car with less than 24 hours notice ­ please call our helpline 0845 130 5557
• Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances outside of our control
• The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limit
• Clients are responsible for any damage they cause to the interior and / or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate the vehicle to working order
• We may provide subcontracted vehicles occasionally
• By supplying your email address you permit Concept Travel to contact you via email, in return we promise never to supply your email to any third party
• If there are any changes or variations including extra mileage to the journey other than that agreed at the time of booking, the client will be advised of the extra charges incurred on request.
• We reserve the right to change your vehicle or chauffeur at any time if necessary
• Every effort will be made by Concept Travel to ensure that our vehicle(s) arrive on time
• Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking
• Concept Travel’s vehicles are fully insured for passenger and third party claims. However, customer’s property is carried entirely at their own risk and Concepttravel shall not be held responsible / liable for any loss / damage to said property
• Concept Travel will maintain a lost property book at their office, and will endeavour to return any lost goods left in our vehicles to the customer
• Concept Travel reserves the right to refuse to carry any passenger whose behaviour poses a threat either to the chauffeur, the vehicle or other passengers
• Concept Travel maintains a strict non-smoking policy in all its vehicles
• Nothing contained in these terms and conditions can affect the Client’s statutory rights

Payments and Deposits

• Credit card payments are subject to a 3% surcharge
• All prices are exclusive of VAT at 17.5%
• Our payment terms are strictly 7 days prior to departure
• Your booking may be subject to additional waiting time and car park charges as discussed during your quotation
• The charge on your credit card statement will be shown as Concept Travel

Cancellations and Refund Policy

• If a booking is cancelled by the customer deposits paid are non-refundable
• If a fully paid booking is cancelled by the customer within 48 hours from the start of the period of the hire, 50% of the monies paid will be non-refundable
• If a fully paid booking is cancelled by the customer within 24 hours from the start of the period of the hire, 100% of the monies paid will be non-refundable
• If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable